Website help • policy clarification • merchant boundary
Support
Use this page to understand what Cartlyo support covers, how to contact the website, and what types of questions may need to be handled by a third-party merchant instead.
1. What Cartlyo Support Covers
Cartlyo support is intended for website-related questions, policy clarification, broken links, accessibility issues, and general inquiries about how the website presents product reviews, disclosures, and referral content.
2. Typical Response Window
Support requests are reviewed and responded to within 48 business hours. Response times may vary slightly during weekends, holidays, or periods of unusually high request volume.
3. What Cartlyo Does Not Handle Directly
Cartlyo does not process checkout, shipping, billing, returns, refunds, account creation, or order fulfillment for third-party merchants. If your question relates to a purchase or subscription made on another website, the final merchant or platform may need to assist you directly.
4. How to Reach Support
The primary support contact for this website is support@cartlyo.shop. When contacting support, include the page you visited, the issue you experienced, and any relevant screenshots or details that may help with review.
5. Support and Product Categories
Cartlyo may publish content relating to wellness, dietary supplements, oral care, personal care, beauty, lifestyle, and weight-management-related products. Support responses address the website experience and disclosures, not clinical, medical, dental, or treatment advice.
Open a support email
This form prepares an email to support@cartlyo.shop. After it opens, attach any screenshots or details that may help with analysis.
Response expectation
Reviewed and responded to within 48 business hours.
Merchant responsibility
Questions about orders, refunds, subscriptions, or delivery generally belong to the final merchant.
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